Having conversation is something we practice from birth - and as a consequence something we pay little attention to as adults. It's like walking - it's just what we do.
To have Great Conversations and be able to Mine Conflict to find the gems in the conflict mine we need to acquire a different type of conversation skill.
In this TED talk Margaret Hefferman goes digging and finds some diamonds.
Most people instinctively avoid conflict, but as Margaret Heffernan shows us, good disagreement is central to progress. She illustrates (sometimes counterintuitively) how the best partners aren’t echo chambers — and how great research teams, relationships and businesses allow people to deeply disagree.