As Steven Covey puts it.... 'when you show deep empathy towards others, their defensive energy goes down, and positive energy replaces it. That is when you can get more creative in solving problems'

This ties in very closely with my previous blog which indicated that if you want to invite change and get the best out of your team, you first need to focus on helping things go right, and this requires you to genuinely build relationships with them, this requires empathy, and truly understanding their perspective.